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Frequently Asked Questions

How do I find out what iPhone model I have?

If you're not sure which iPhone model you have, there are a few easy ways to find out. One option is to look at the model number on the back of the phone. The model number is usually located near the bottom of the back of the phone and is a string of letters and numbers. You can then go to the Apple website and use the model number to lookup your device and determine the specific model. Another option is to go to the Settings app on your iPhone, select "General," and then choose "About." This will display information about your device, including the model name and number. Knowing your iPhone model is important when it comes to repairing your device, as different models may have different repair needs and options.

Which payment methods do you accept?

We accept cash, card, and Venmo payments for all phone and ipad repair services. 

How long does your repair service take?

When it comes to iPhone repair, the length of time that the repair will take can vary depending on the issue that needs to be addressed. A simple repair such as replacing a broken screen, fixing the camera, charging port repair, or replacing the battery can be completed in less than 30 minutes. However, more complex issues such as water damage or logic board repairs may take longer take several days. It's always a good idea to ask about the estimated repair time before we come to you for the repair, so you can plan accordingly.

What are the most common issues experienced with iPhones?

  1. Broken or cracked screens: This is a very common repair, as iPhones are prone to breaking if they are dropped or bumped.

  2. Battery issues: Over time, the battery in an iPhone can start to degrade, leading to poor performance or the need for a replacement.

  3. Water damage: If an iPhone is exposed to water, it can suffer from a variety of issues, including corrosion, short circuits, and malfunctioning buttons. Water damage repair may involve cleaning and drying out the phone, as well as repairing or replacing any damaged components.

  4. Charging port issues: If the charging port on an iPhone becomes damaged or stops working, it may need to be repaired or replaced.

  5. Speaker issues: If the speakers on an iPhone stop working or produce distorted sound, they may need to be repaired or replaced.

  6. Camera issues: If the camera on an iPhone is not working properly, it may need to be repaired or replaced.

  7. Home button issues: If the home button on an iPhone becomes unresponsive or stops working, it may need to be repaired or replaced.

  8. Logic board issues: The logic board is the main circuit board in an iPhone, and it can suffer from problems such as component failure or corrosion. If the logic board needs to be repaired, it can be a complex and time-consuming process.

  9. Water damage: If an iPhone has been exposed to water, it may need to be repaired to address any water damage that has occurred. This can involve cleaning and drying out the phone, as well as repairing or replacing any damaged components.

What should I do if my iPhone gets wet?

If your iPhone gets wet, it's important to take quick action to minimize the damage. Here are some steps you should take:

  1. Turn off the phone: If the phone is on, turn it off immediately to prevent any further damage.

  2. Dry off the phone: Use a towel or cloth to gently dry off the phone as much as possible. Be careful not to rub the phone too harshly, as this could cause additional damage. 

  3. Remove the SIM card: If your phone has a removable SIM card, remove it from the phone to prevent any water damage to it.

  4. Dry out the phone: If possible, place the phone in a dry, warm location to allow it to air dry. Avoid using a hair dryer or other heat source to dry the phone, as this could cause additional damage.

  5. Bring the phone in for repair: If the phone has been damaged by water, it's important to bring it in for repair as soon as possible. Water damage can cause serious issues with the internal components of the phone, and the longer you wait, the more damage may occur.

Keep in mind that if your iPhone has been damaged by water, it may not be covered under the manufacturer's warranty. However, you may still be able to get it repaired through an Apple-authorized service provider or a third-party repair shop.

How much does iPhone Repairs Cost?

The cost of iPhone repair can vary widely depending on the type of repair that is needed. A simple repair such as replacing a broken screen might cost a $95 to several hundred dollars depending on what model iPhone you have, while a more complex repair such as water damage restoration, logic board repair, or data recovery could cost significantly more. 

Does the repair come with a warranty?

With our iPhone Repair service, all of our repairs are backed by a 90-day warranty to give you peace of mind and ensure that your device is in good working order. This warranty covers any issues that may arise as a result of the repair work itself, but it does not extend to damage caused to the device after the repair has been completed. If you experience any issues with your repaired device within the first 90 days, simply bring it back to us and we will take care of it at no additional cost to you. Be sure to keep your receipt and warranty information for reference

How do I schedule an appointment to have a technician come to my location to fix my iPhone?

If you need an iPhone repair but can't make it to a phone repair shop, no problem! We offer on-site repair service where a technician can come to you to fix your device. To schedule an on-site repair, simply give us a call, message us directly through the website, or send us an email with your request to mobilecelldoctors@gmail.com. Be sure to include your name, contact information, device model and a description of the issue you are experiencing with your iPhone. Our team will then work with you to schedule a convenient time for the technician to come to your location and perform the repair. On-site repairs are subject to availability, so be sure to ask about the details when you schedule your repair.

What devices do you work on?

We have the expertise and equipment to work on all iPhone models from the iPhone 6 through the iPhone 13 Pro Max. Whether you have a newer model or an older one, we can help you get it fixed and back in working order. We also work on all iPad models, so no matter what device you have, we've got you covered. Our team of experienced technicians is trained to handle a wide range of repair issues, from simple fixes like screen replacements to more complex repairs such as water damage restoration. Contact us today to schedule a repair for your iPhone or iPad.

Can you fix a cracked or damaged back glass on an iPhone?

Yes, we can fix a cracked or damaged back glass on an iPhone! Our sister office, Indiana Phones in Pacific Beach, is equipped with a laser machine specifically designed for repairing damaged back glass on iPhones. This state-of-the-art technology allows us to fix the glass quickly and effectively, without damaging the rest of the phone. However, since Mobile Cell Doctors is a mobile service that comes to the customer, we can't do this repair on site because it requires the use of a laser machine. In order to repair the back glass on your iPhone, you will need to bring it to Indiana Phones in Pacific Beach. Our team of skilled technicians will be happy to assist you with the repair and get your phone looking like new again. Contact us today to schedule your repair at Indiana Phones.

What if I don't know what's wrong with my phone?

If you're experiencing issues with your iPhone, it can be frustrating to try and figure out what's causing the problem. Here are a few steps you can take to try and diagnose the issue:

  • Check for software updates: Sometimes a simple software update can fix problems with your phone. To check for updates, go to Settings > General > Software Update.

  • Restart your phone: A quick restart can often fix minor issues with your phone. To restart your phone, press and hold the power button until the "slide to power off" slider appears. Then, slide the slider to turn off your phone. Once it's off, press and hold the power button again to turn it back on.

  • Try troubleshooting techniques: There are many online resources and forums where you can find troubleshooting techniques for common iPhone issues. For example, you can try resetting your phone's settings or restoring it from a backup.

If you're still having problems after trying these steps, it might be time to seek professional help. At Mobile Cell Doctors, we offer a free diagnostic assessment for all iPhone repair customers. Contact us to schedule your appointment and get a better understanding of what's causing the issues with your phone.

How do I perform a factory reset on my iPhone?

A factory reset is a process that restores an iPhone to its original, out-of-the-box settings. Performing a factory reset can be useful if you are experiencing problems with your iPhone or want to sell or give it away. Here's how to perform a factory reset on an iPhone:

  1. Go to the "Settings" app on your iPhone.

  2. Tap on "General," then scroll down and tap on "Reset."

  3. Tap on "Erase All Content and Settings."

  4. If prompted, enter your passcode to continue.

  5. Confirm that you want to erase all content and settings by tapping on "Erase Now."

Note that a factory reset will erase all data from your iPhone, including photos, apps, and personal information. Make sure to back up your data before performing a factory reset, so you don't lose anything important.
Once the reset is complete, your iPhone will restart and you will be taken through the setup process as if it were a new device.

Do you offer iPhone repair services in my neighborhood of San Diego? What areas do you cover?

  • La Jolla

  • Mission Beach

  • Mission Bay

  • Pacific Beach

  • Clairemont

  • Point Loma

  • Ocean Beach

  • University City

  • Bay Ho

  • Linda Vista

  • Mission Valley

  • Tierrasanta

  • Sorrento Valley

  • Old Town

  • Hillcrest

  • North Park

  • South Park

  • Kensington

  • Normal Heights

  • Talmadge

  • Del Cerro

  • Morena

  • Torrey Pines

  • Downtown San Diego

  • Little Italy

  • Kearny Mesa

  • Golden Hill

  • National City

  • Imperial Beach

  • Bankers Hill

  • Mission Hills

  • Midway District

  • Bird Rock

  • La Jolla Mesa

  • Muirlands

  • La Jolla Village

Do you offer iPad repair services?

Yes, we offer iPad repair services! Our team of skilled technicians is able to handle a wide range of repair issues for all models of iPad. Some of the specific repair services we offer for iPads include:

  • Fixing cracked or damaged iPad screens

  • Replacing damaged or faulty iPad battery

  • Fixing charging issues

  • Repairing water damage

  • Replacing damaged buttons or ports

  • Fixing software issues

  • Resolving camera problems

We are committed to providing high-quality repair services for iPads and ensuring that our customers are satisfied with the results. If you have a specific repair issue with your iPad that is not listed above, please don't hesitate to contact us. We will do our best to help you get your device working properly again.

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